SE called me today and I was told they had the phone main board changed. But when I got my phone, it was a new one. The staff seemed quite reluctant to admit they gave me a new phone. All in all their service was not as bad as what I read on web. Case closed. :)
NOTE: I went to the SE service center at Simei
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My P1i has a broken jog dial recently. Since no product is perfect, I just took my phone to the SE service center without much complaints.
Initially I was told the phone only needed a few days to be repaired, it was reasonable and I waited.
However, yesterday I got another call from SE and was told due to lack of parts, it will take a further 2 weeks. This is clearly not acceptable. Worse still, the phone loaned to me cannot send SMS properly and it really makes no sense for consumers to buy high-end phones from SE if the reliability and service level are so low.
Let's talk about consumer loyalty. I think my next phone most likely will not be SE.